FAQs

My order status says “Unfulfilled” What does that mean?

Tom2023-02-22T02:12:43+00:00"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

My pin back / clasp needs to be replaced, what do I do?

Tom2023-02-22T02:26:07+00:00We offer replacement pin clasps in each style listed below:

• Brass Pin Butterfly Wing Clasp
• Metal Alloy Silver Pin Butterfly Wing Clasp
• Black Plastic Pin Clasp

What forms of payment are accepted?

Tom2023-02-22T02:18:55+00:00Brand22 eCommerce accepts the following payment methods:

• Visa
• Mastercard
• Discover
• Apple Pay
• Google Pay

What materials do you use?

Tom2023-02-22T05:35:39+00:00We believe that only through the best raw materials we are able to achieve the most amazingly unique products. For that reason, we maintain a sustainable long-lasting relation with only the best and most reliable suppliers. The material for every model is explicit in the product description.

When will my order ship?

Tom2023-02-22T02:10:40+00:00After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.

Where are our products made?

Tom2023-02-22T02:16:01+00:00Our products are Made in the USA, designed and manufactured in California.

Why is my email address required to place an order?

Tom2023-02-22T05:35:55+00:00Providing us with your email address means we can send you two very important emails: One is a copy of the order that you place with us, and the other is a notification that your package has been shipped. We may also use email if it is necessary to contact you regarding your order. We will not send you spam emails, and we will not give your email address to anyone else.